Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. FireHydrant, a Freshworks company, extends this mission to modern engineering teams, helping them manage incidents, reduce downtime, and operate with confidence across organizations with cloud infrastructure, developer tooling, fintech, gaming, and e-commerce.

Fresh vision. Real impact. Come build it with us.

Job Description

At Freshworks, we build software that’s fast, reliable, and refreshingly simple. As a Senior Backend Engineer, you’ll develop scalable systems that power our global products and deliver real value to millions of users.

You’ll work closely with product, frontend, and infrastructure teams to design and build backend services that are easy to maintain, perform at scale, and are built with a strong sense of ownership.

What You’ll Do:

• Build and maintain backend services using Ruby on Rails (with opportunities to work in Go/Golang where applicable)
• Design and develop APIs and backend systems that are reliable, performant, and easy to maintain
• Collaborate cross-functionally to deliver features end-to-end in a product-driven environment
• Improve system performance, scalability, and reliability in production
• Debug and resolve production issues, focusing on long-term stability and simplicity
• Write clean, maintainable, and well-tested code
• Contribute to code reviews and help uphold engineering best practices

Qualifications

• 3-5 years of experience building backend systems in a product environment
• Experience building applications with Ruby on Rails (preferred); experience with Go (Golang) or similar backend languages is also welcome
• Strong understanding of APIs, backend architecture, and data modeling
• Experience working with databases and integrating external services
• Familiarity with caching, background jobs, or asynchronous processing
• Ability to debug performance issues and improve systems reliability
• Comfortable working closely with product and cross-functional teams

Nice to Have:

• Experience with distributed systems or microservices
• Familiarity with observability tools (logging, monitoring, tracing)
• Exposure to cloud environments and modern deployment practices
• Interest in performance optimization and scalable system design

Additional Information

Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo, CA headquarters.

The annual base salary range for this position is $136,000 - $168,000.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.