Debugs and troubleshoots Sonatype enterprise software issues, reproduces defects, maintains knowledge base, and escalates customer experiences to engineering and product teams.

Triage and resolve customer support tickets, conduct discovery calls to clarify technical issues, and hand off complex cases to senior engineers.

Triage and resolve customer support tickets, conduct discovery calls to clarify technical issues, and prepare handoffs to senior engineers for complex cases.

Technical Support Engineer II provides enterprise software support, troubleshoots complex issues via root cause analysis, and serves as escalation point for customer problems.

Debug and troubleshoot Sonatype products, reproduce customer issues, maintain knowledge base, and escalate technical problems to engineering and product teams.

Partner with mid-market customers to drive Maze platform adoption, enable research best practices, and own renewal success.

Partner with mid-market customers to drive Maze adoption, provide research guidance, and own renewals while elevating customer success.

Partner with mid-market customers to drive Maze platform adoption, provide research guidance, and own renewal success while elevating their research maturity.

Partner with mid-market customers to drive Maze platform adoption, provide research guidance, and ensure successful outcomes while managing renewals.

Senior associate guides new eCommerce advertising clients through onboarding, setting up platform features, managing campaigns temporarily, and training them to operate independently.

Onboard new eCommerce advertising clients by setting up platform features, temporarily managing campaigns, and training them on Pacvue's software suite.

Provides personalized customer support across phone, email, SMS, and live chat for an outdoor adventure tech company, educating users and resolving issues.

Account manager provides post-sale client support, manages advertising campaigns, and drives retention and growth opportunities for Axios media clients.

Handle Tier 1 customer support calls, diagnose technical issues, and resolve customer concerns while maintaining satisfaction across technical and non-technical users.

Provide multi-channel customer support via phone, email, SMS, and live chat while educating outdoor enthusiasts about onX products and services.

Manages post-sale client relationships for advertising accounts, ensuring client satisfaction, identifying growth opportunities, and coordinating campaigns across product offerings.

Handle Tier 1 customer support calls, diagnose and resolve technical issues, and ensure client satisfaction through effective communication with technical and non-technical stakeholders.

Onboarding Specialist guides customers through product implementation and troubleshooting, serving as the first point of contact for technical enablement and customer success.

IT Support Engineer provides advanced technical support, troubleshoots hardware/software issues, manages Active Directory and IT infrastructure for end users.

Provides advanced technical support to internal and remote staff, troubleshoots hardware/software issues, manages Active Directory accounts, and mentors junior analysts.