Technical support analyst providing Level 1 client support, maintaining real-time monitoring systems, and assisting backend teams with incident diagnosis for a global payments platform.

Manages customer success for digital-first clients by driving adoption, retention, and expansion through automation, enablement programs, and data-driven interventions.

Process pharmacy prior authorization requests, screen documentation, and communicate outcomes to ensure member and provider support at a health insurance company.

Senior leader manages customer success team strategy, retention, and growth for commercial and government accounts, overseeing CSMs and driving customer satisfaction metrics.

Digital Customer Success Manager drives adoption, retention, and expansion for a scaled customer base through enablement programs, usage analytics, and strategic account management.

Senior Director leads customer success strategy, manages CSM teams, and drives retention and growth for commercial and government customers.

Partner with mid-market customers to drive Maze platform adoption, enable research best practices, and own renewal success.

Partner with mid-market customers to drive Maze adoption, provide research guidance, and own renewals while elevating customer success.

Partner with mid-market customers to drive Maze platform adoption, provide research guidance, and own renewal success while elevating their research maturity.

Partner with mid-market customers to drive Maze platform adoption, provide research guidance, and ensure successful outcomes while managing renewals.

Provides advanced technical support to internal and remote staff, troubleshoots hardware/software issues, manages Active Directory accounts, and mentors junior analysts.

Customer support agent handling email and live chat inquiries, processing withdrawals, and resolving customer issues for an entertainment company.

Provides advanced technical support to staff via remote access, troubleshoots hardware/software issues, manages ServiceNow tickets, and mentors junior analysts.

Lead and manage a remote customer service team, handling onboarding, coaching, performance monitoring, escalations, and quality assurance across support channels.

Handle inbound customer support requests via email and chat, resolve subscription and service issues, and escalate critical cases for a meal delivery platform.

Handles customer inquiries and provides support for Datavant's healthcare data collaboration platform.

Handle high-volume inbound calls from pet families, guide compassionate conversations about end-of-life care, document medical information, and schedule veterinary appointments.

Handle high-volume inbound calls from pet families, provide compassionate customer service, schedule appointments, and document pet medical information in a fully remote call center environment.

Bilingual virtual receptionist handles client calls, inquiries, and scheduling for a law firm as the first point of contact.

Engages patients billingually, answers questions, and coordinates care activities for a healthcare organization.