Enterprise Customer Success Manager manages a portfolio of AI/ML enterprise accounts, driving adoption and expansion of human data infrastructure offerings while serving as a trusted advisor across technical and business stakeholders.

Partner with enterprise customers to drive adoption and expansion of human data offerings, managing the full success lifecycle from onboarding through renewal.

Manages customer success for digital-first clients by driving adoption, retention, and expansion through automation, enablement programs, and data-driven interventions.

Triage and resolve technical support tickets, conduct customer discovery calls, and prepare handoffs for senior engineers at a fintech identity risk platform.

Digital Customer Success Manager drives adoption, retention, and expansion for a scaled customer base through enablement programs, usage analytics, and strategic account management.

Manage a portfolio of high-value clients as their trusted advisor, driving onboarding, account health, and long-term satisfaction while advocating for product improvements.

Debugs and troubleshoots Sonatype enterprise software issues, reproduces defects, maintains knowledge base, and escalates customer experiences to engineering and product teams.

Triage and resolve customer support tickets, conduct discovery calls to clarify technical issues, and hand off complex cases to senior engineers.

Triage and resolve customer support tickets, conduct discovery calls to clarify technical issues, and prepare handoffs to senior engineers for complex cases.

Technical Support Engineer II provides enterprise software support, troubleshoots complex issues via root cause analysis, and serves as escalation point for customer problems.

Debug and troubleshoot Sonatype products, reproduce customer issues, maintain knowledge base, and escalate technical problems to engineering and product teams.

Partner with mid-market customers to drive Maze platform adoption, enable research best practices, and own renewal success.

Partner with mid-market customers to drive Maze adoption, provide research guidance, and own renewals while elevating customer success.

Partner with mid-market customers to drive Maze platform adoption, provide research guidance, and own renewal success while elevating their research maturity.

Partner with mid-market customers to drive Maze platform adoption, provide research guidance, and ensure successful outcomes while managing renewals.

Account manager provides post-sale client support, manages advertising campaigns, and drives retention and growth opportunities for Axios media clients.

Manages post-sale client relationships for advertising accounts, ensuring client satisfaction, identifying growth opportunities, and coordinating campaigns across product offerings.

IT Support Engineer provides advanced technical support, troubleshoots hardware/software issues, manages Active Directory and IT infrastructure for end users.

Provides advanced technical support to internal and remote staff, troubleshoots hardware/software issues, manages Active Directory accounts, and mentors junior analysts.

Provides advanced technical support to staff via remote access, troubleshoots hardware/software issues, manages ServiceNow tickets, and mentors junior analysts.